Privacy Policy for Chio Remote

Effective date: October 24, 2025

Elf Glass LLC ("we", "our", or "us") operates the Chio Remote mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the App.

1. Information We Do Not Collect

We do not collect personally identifiable information (PII) such as your name, email address, phone number, or physical location. We do not require you to register or share personal data to use the App.

2. Information We May Collect Automatically

Although we do not collect PII, certain technical and diagnostic information may be collected automatically by our analytics providers to help improve performance and stability. This may include:

• Device information (model, OS version, unique device identifiers)

• IP address (used temporarily for analytics aggregation)

• App usage data (screen interactions, session duration)

• Crash logs and performance metrics

This information is collected in aggregated, anonymized form and cannot be used to identify individual users.

3. Use of Collected Information

The automatically collected information is used for the following purposes:

• To monitor and analyze app performance and usage patterns

• To improve functionality, reliability, and user experience

• To detect, diagnose, and fix bugs or crashes

• To ensure the App remains secure and up to date

We do not use this data for marketing, profiling, or advertising purposes.

4. Third-Party Services and Analytics

The App uses third-party analytics services provided by Google LLC to understand aggregate usage trends and performance:

• Google Analytics for Firebase

These services may collect non-personally identifiable data in compliance with their own privacy policies. You can review Google’s policy here: Google Privacy Policy.

We encourage users to read these policies to understand how third-party services handle information.

5. Data Retention

We retain non-personal analytical data only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws. Retention periods depend on the type of data collected by third-party analytics providers, which typically range from 2 to 26 months.

6. Data Security

We and our service providers implement reasonable administrative, technical, and physical measures to protect collected data against unauthorized access, alteration, disclosure, or destruction. However, no electronic system is completely secure. By using the App, you acknowledge that we cannot guarantee absolute security.

7. Data Sharing and Disclosure

We do not sell, trade, or rent user information to others. We may share limited non-personal data with our analytics providers solely for diagnostic and improvement purposes. We may also disclose information if required by law or to protect our legal rights, property, or safety.

8. Children’s Privacy

The App is designed for general audiences and does not target children under 13. We do not knowingly collect personal information from children. If you believe a child under 13 has provided data, please contact us, and we will promptly delete it.

9. Your Privacy Rights

Depending on your jurisdiction, you may have rights to access, delete, or restrict processing of data related to your usage of the App. Because we do not collect identifiable data, these rights are generally not applicable; however, we remain committed to transparency and responsible data handling.

10. International Data Processing

Our analytics providers may process data on servers located in multiple countries. By using the App, you consent to the transfer of anonymous analytics data to countries that may have different data protection laws than your home country.

11. Links to Other Services

The App may include links to external websites or third-party content. We are not responsible for the privacy practices or content of those third-party sites. We encourage users to review the privacy policies of any linked services.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. The updated version will be posted within the App or on our website, and the effective date will be revised accordingly. Continued use after changes constitutes acceptance of the new policy.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at:

• Email: support@elf.glass

• Company: Elf Glass LLC

Last updated: October 9, 2025